MPrint Platform as a Service

MPrint Platform as a Service enables printing from university-owned and personally-owned devices to a broad spectrum of university-owned network printers.

The service provides an ubiquitous and common user experience for managed printing at U-M. MPrint customers are not tethered to defined locations or printers and can take advantage of mobility, secure release options, the ability to charge specific accounts, scan to email/file, and more for both convenience and to develop business specific workflows.

Email mprint-support@umich.edu to request service or support.

This service is currently: 

Tabs

Overview
Features: 
  • Installation of network printers on computers
    The networked printer feature set includes self-service installation based on building floor plan for both Windows and Mac platforms and print quantity reporting over time (at unit's request).
  • Follow Me Printing
    Follow Me Printing is a cloud-based print queue that allows on-demand and secure printing. ITS recommends card readers with multifunction devices to take advantage of Follow Me printing.
  • Print environment training for desktop support
    ITS provides high-level training for the technical environment, as well as an introduction for support staff to the available tools and applications. Unit staff will leverage existing tools to clear and enable/disable print queues with functionality on par to that of Neighborhood IT in MiWorkspace.
  • Creation and management of print queues
    ITS conducts a discovery effort in coordination with each department to compile a print device inventory, and understand any department-specific business cases. The initial print queue created by ITS uses this inventory. Unit staff may request to enroll new devices once the service is operational.
  • And more! See the Service Level Expectations document for a full list.

ITS recommends purchasing and installing multifunction printers in consultation with U-M Procurement. ITS can recommend specific models and can process orders on behalf of units. When procuring a new or replacement print device, ITS will work with the unit to understand requirements and recommend what we believe to be the best device.

Who can use the service?: 

MPrint is available to U-M administrative and academic units on the UM-Ann Arbor campus and can be used by faculty, staff, and students employed in those units. UM-Dearborn and UM-Flint are similarly able to use MPrint, provided they are able to meet identify federation requirements. Note: MPrint for individual student printing is not part of this service offering.

The service is included in MiWorkspace and is administered by ITS.

Rates & Pricing: 

$27/FTE/year, billed in monthly installments of $2.25/FTE

The charge is determined by the number of FTEs for a unit per the University Human Resources annual human capital report, excluding temporary and student staff. Graduate students will be included only if they are paid. ITS reviews rates annually and will communicate rate changes by February of the preceding fiscal year.

Related Categories: 
User Groups: 
IT Professionals