Izzy for iOS Platform as a Service

Izzy for iOS Platform as a Service provides end-to-end lifecycle management of iOS devices. The platform offers the ability to deploy, upgrade, configure, and manage iOS within the limits of the Apple MDM API, as well as deploy software titles purchased via the Apple Volume Purchase Program.

Email izzy-support@umich.edu to request service or support.

This service is currently: 

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Overview
Features: 
  • MDM infrastructure
    Build, deploy, maintain, and upgrade server infrastructure, including backups, scaling, and configuration appropriate for a campus-scale service. Maintain certificates and MDM platform licensing.
  • Initial setup and training
    Configure VPP, DEP, Apple Configurator, and similar initial setup tasks. Initial training will be provided to unit IT staff. This work is covered by an initial setup fee.
  • MDM platform assistance
    Support for configuration profiles, DEP, VPP, and provisioning. Support and additional training is available at the prevailing time and materials rate for the MiWorkspace Service, billed in 15 minute increments.
  • Act as last-tier for iOS support
    Provide assistance to IT providers, and may escalate to Apple and the MDM vendor when necessary. This work will be charged on a time and materials basis.
  • Hardware purchase and repair
    Units are responsible for purchasing, maintaining, and repairing devices on their own.
Who can use the service?: 

Izzy is available to units with local IT staff on all three University of Michigan campuses. Units must have appropriate internet backbone bandwidth to Apple in order to support the volume of data associated with iOS deployments.

Available as an add-on service to units subscribing to MiWorkspace.

Rates & Pricing: 

$12/device/year, billed in monthly installments of $1/device

The charge is determined by the number of devices (active and inactive) assigned to the subscribing unit. ITS reviews rates annually and will communicate rate changes by February of the preceding fiscal year.

Related Categories: 
User Groups: 
IT Professionals