All Services

Service Name Related Categories
3D Printing

LSA IT provides access to 3D extrusion printers capable of printing objects up to 10 inches square in layers as thin as 100 microns and uses either ABS or PLA material. This service is free to faculty, staff, and students. You are responsible for obtaining and providing your own print material cartridge and USB key; we simply supply the time and the 3D printer to help you.


Also known at U-M as Institutional File System (IFS) or MFile, the Andrew File System (AFS) is a central file storage, sharing, and retrieval system that you can access from Mac, Windows, and Unix computers. AFS eliminates the need to carry flash drives or other external storage mediums.

Amazon Web Services at U-M (AWS)

Amazon Web Services (AWS) offers public cloud computing to the University of Michigan community. The service enables the U-M community to more easily consume public cloud computing, integrates resources on campus, provides consulting services and training, and looks for opportunities to provide shared services using cloud computing.

Analytics and BI

The Analytics and BI Services consist of strategies, technologies and tools that support analytic capabilities including basic reporting, ad hoc query, dashboards and predictive analytics. Analytics is the discovery and communication of meaningful patterns in data. Services are provided mainly by the business intelligence (BI) tool called BusinessObjects and a dashboard called M-Reports.

ARC-TS Armis2 HPC Cluster for Sensitive Data (HIPAA)

The Armis2 service is the HIPAA-aligned HPC cluster for sensitive data, such as protected health information (PHI). Armis2, in conjunction with Turbo Research Storage, provides a secure, scalable, and distributed computing environment that aligns with HIPAA privacy standards. It is available to all U-M researchers.


The UMnet Backbone and Backbone Services are comprised of the Backbone Interconnect Network (BIN), Backbone Core, Distribution Layer (in Data Center and Buildings), all interconnecting links, DNS and DHCP Infrastructure, WiFi Controllers, Captive Portals, RADIUS infrastructure and Research Network.


ITS contracts with BlueJeans Network to provide their cloud-based conferencing service to the university. BlueJeans offers audio, video, and content sharing.

Canvas Course Sites

Canvas course sites provide tools for faculty to communicate class requirements, share documents, manage assignments, assess student performance, distribute grades and more. Canvas also allows for peer grading, learning outcome mapping, online rubrics, learning analytics and speed grading. Course sites are linked to official U-M course rosters to automatically manage site access.


The Thunder X cluster is an on-campus high-performance computing cluster that currently holds 3PB of storage for researchers to approach and analyze data science problems. The cluster provides high-bandwidth data transfer to and from other campus data storage locations with no data transfer costs and very high-speed inter-node connections using 40Gb/s Ethernet.

Contact Center

The Contact Center allows a department to handle a large volume of telephone calls in an efficient and effective manner by directing incoming calls to an available agent. A customer contact center is designed for work groups or departments, such as help desks, registrar's office, admissions office, reservation desks, customer service, ticket sales, or desktop support.

CTools Course Sites

CTools course sites provide a set of tools that allow faculty to communicate class requirements, share documents, manage assignments, assess student performance, distribute grades and more. Course sites can be linked to official U-M course rosters so that site access is automatically managed based on course enrollment.

CTools Project Sites

CTools project sites are multipurpose and can be used to facilitate collaboration between researchers or student teams, or by staff to support business processes.

Data Centers

ITS Data Centers centrally host research, teaching, clinical and administrative data. They follow industry best practices such as:

  • State-of-the-art climate control to improve energy efficiency and reduce costs.
  • Advanced fire protection and security systems to improve reliability and redundancy and protect against power outages, breaches or disasters.
  • 24/7/365 maintenance and technical support and robust networking to ensure data availability for units and individuals.
  • Unit access to equipment, as needed.
Data Concierge

The Data Concierge service pilot will enable users to request and obtain administrative and learning management data (FIN, HR, Research, Student, Development, Learning Management, etc.) in a consistent, timely, and secure manner in close collaboration with data owners and subject matter experts. Information Quest (IQ) will leverage and complement existing successful data request processes and make them more consistent and transparent.

For questions or assistance related to this service please contact IQ.

Data Den Research Archive

The Data Den Research Archive is a service for preserving electronic data generated from research activities. It is a low-cost, highly-durable storage system, and the largest storage system operated by ARC-TS. This service can be part of a well-organized data management plan providing international data sharing, encryption, and data durability. Data Den is used in combination with the Globus File Transfer data management system to migrate data into or out of the system.

Desktop Backup

The ITS Desktop Backup service takes an easy to use and feature­-full commercial backup system and integrates U-M passwords, ShortCode billing and enhanced security to protect all types of data, including sensitive data. Use a web browser to access and restore files, retain an unlimited number of file versions and get support from local IT support staff and ITS Desktop Backup experts.

Desktop Support Contract Services

Campus units requiring additional IT desktop support personnel to meet surge, project, or event staffing needs are able to contract with ITS to receive help from the Neighborhood IT desktop support group within ITS.

Desktop Virtualization (VDI)

Desktop Virtualization (VDI) provides the hosting infrastructure for virtualizing Windows desktops. It enables remote computing and thin client access from any internet-connected device.

Development & Alumni Application Services

The Development/Alumni Application Service consists of tools which support the business services used to manage the University’s fundraising activities. Services are provided using an enterprise customer relationship management (CRM) tool. The CRM tool is called Donor and Alumni Relationship Tool (DART), and is accessible via Wolverine Access.

Digital Signage Digital Signage

Digital Signage offers high-impact visible communication to anyone in U-M buildings and public areas on the U-M Campus.

DirectAccess as a Service

DirectAccess as a Service is a service for schools, colleges, and auxiliary units who wish to provide their constituents with secure access to U-M resources from off campus by subscribing Windows 10 computers to route network traffic through the MiWorkspace DirectAccess servers. The service can be leveraged by Unit IT, who will be responsible for tier 1 and 2 desktop support regarding DirectAccess. The available feature set is included with the MiWorkspace Service.

End User Computing Engineering Contract Services

Campus units requiring general compute engineering support to meet project needs are able to contract with ITS to receive help from the ITS EUC MiWorkspace Engineering team.

Enterprise Data Services

Enterprise Data Services is a group of services that capture, store, move, integrate, or supply data. These capabilities are used both internally to ITS and elsewhere in the University community. One group of features is comprised of data sets in the Enterprise Data Warehouse. Another group of features are methods of combining enterprise data with local or unit data.

Enterprise Portals & Websites

The Enterprise Portals/B&F Websites Services consist of technologies that support Business and Finance and ITS departments and services. Services are provided using open source web management tools, along with custom and vendor-supported applications and content management tools. Enterprise Portals exist as a launching point for central administrative systems and IT services.

Exchange Email & Calendar

ITS Exchange is an email and calendaring service provided to members of the campus community for email accounts that contain or receive regulated data. The service provides a secure, robust and reliable platform for Exchange services.


LSA IT provides FileMaker Server database hosting for LSA-affiliated faculty, staff, and units.

Financial Application Services

The Financial Application Services consist of technologies and tools which support the business services used to manage the University’s financial and physical resources.

Globus File Transfer

Globus is a cloud-based fast, reliable and secure file transfer service that allows researchers to copy files between a laptop, lab server, research computing center, national supercomputing facility or any other storage system, using just a browser. Just start a transfer between systems and walk away. U-M is also a Globus Provider, enabling data sharing between other Globus users.

Google Cloud Platform at U-M

Google Cloud Platform offers public cloud computing to the University of Michigan community. The service enables the U-M community to more easily consume public cloud computing, integrates resources on campus, provides consulting services and training, and looks for opportunities to provide shared services using cloud computing.


CTools Grad Tools sites are designed for doctoral students in the Rackham Graduate school. Grad Tools sites provide a dissertation checklist used to track progress in fulfilling degree requirements. Other tools may be used  to communicate and collaborate with the student's committee or research collaborators as they perform research and navigate through their degree requirements.

ARC-TS Great Lakes HPC Cluster

The Great Lakes HPC cluster is the university-wide, shared, computational discovery or high-performance computing (HPC) service. It is designed to support both compute- and data-intensive research. On the Great Lakes cluster, you pay only for what you use. This approach enables researchers to have faster access to HPC services. It is available to all U-M researchers.

Human Resources Application Services

The Human Resources (HR) Application Services consist of technologies and tools which support the administrative services used to manage employee information at U-M.

Identity and Access Management

ITS Identity and Access Management (IAM) services provide members of the U-M community with an online identity and appropriate access to U-M computing resources and data, which can vary based on the individual's role or status.

Imaging Services

The Imaging/Scanning service provides a secure enterprise scanning application that enables the user to efficiently capture and organize images of paper documents or born-digital documents, retrieve those documents securely, and instantly access them using a web or client interface. Users may choose to leverage the central scanning service or setup unit-level self-scanning implementation.


This service is defined as access to networks outside of the University of Michigan networks. At this time this includes, but is not necessarily limited to: Commodity Internet service (ie most of the Internet), Internet2 (ie mostly other Higher Ed institutions), Michigan Lambda Rail (MiLR), Merit Network, and the CIC OmniPOP.

Inventory Application Service

The Inventory Application Service consists of technologies and tools which support the business services used to manage the products acquired through Supply Chain for the university. Inventory Application Service is a flexible, comprehensive inventory management system that enables increased inventory accuracy and customer service levels while reducing costs and inventory write-offs.

IT Security Consulting IT Security Consulting

A highly skilled information security professional from ITS will perform or assist with IT security work tailored to unit requirements on a short or long-term basis.

IT Security Essential IT Security Essential

This suite of services provides a foundation of protection for university IT resources, including those that enable teaching, learning, research, and administration. It is a continuation and expansion of the IT security program that has been in place for years.

IT Security Ethical Hacking IT Security Penetration Testing (Ethical Hacking)

Ethical hacking is an advanced, offensive form of security testing designed to provide a deep technical analysis of a target environment’s vulnerability to exploitation and attack. A skilled security professional will explore a combination of approaches to discover weaknesses that a hacker could exploit.

IT Service Provider Toolkit

The IT Service Provider Toolkit (Base Package) allows university organizations and their IT professionals to manage IT-related support tickets in a straight-forward way while taking advantage of a powerful platform like ServiceNow that drives information sharing and collaboration. This service is currently being made available as part of the MiWorkpace effort.

Izzy for iOS Platform as a Service

Izzy for iOS Platform as a Service provides end-to-end lifecycle management of iOS devices. The platform offers the ability to deploy, upgrade, configure, and manage iOS within the limits of the Apple MDM API, as well as deploy software titles purchased via the Apple Volume Purchase Program.

Izzy for Mac Platform as a Service

Izzy for Mac Platform as a Service provides a cost-effective Mac management solution that enables units to deliver consistently configured workstations in a zero/light touch operational model.

ARC-TS Lighthouse HPC Cluster for Researcher-Provided Hardware

The Lighthouse HPC cluster supports researchers with grants that require the purchase of computing hardware or require hardware configurations not supported on the Great Lakes cluster. Lighthouse allows researchers to place their own hardware within the ARC-TS HPC Slurm environment. It is available to all U-M researchers.

Live Event Streaming

ITS' video streaming service broadcasts campus events in real time to viewers on campus and across the globe. The video content can be viewed live or at a later time from a storage archive of your choice. ITS will work with your video production team to arrange a live stream that’s right for the event and your audience.

Locker Large-File Research Storage

Locker is a cost-optimized, high-capacity, large-file storage service for research data. Locker provides high-performance for large files, and allows investigators across U-M to connect their data to computing resources necessary for their research, including U-M’s high-performance computing (HPC) clusters. Locker can be used in combination with the Globus data management system for hosting and sharing data with external collaborators and institutes.

LSA ArcGIS Enterprise Service

The ArcGIS Enterprise Service provides members of LSA with access to enterprise-level data collaboration, sharing, and management features. The service supports enterprise geodatabases, web services, and distributed geoprocessing or geoanalytics.

LSA Desktop Backup with CrashPlan

LSA provides accounts on the ITS Desktop Backup service (CrashPlan) free of charge to LSA faculty, staff, graduate student instructors (GSI), and graduate student research assistants (GSRA) using university-owned equipment. CrashPlan is used to automatically back-up, and make available for restore, critical data stored on personal computers that isn't stored elsewhere.

LSA Desktop Support

LSA IT has several teams who provide desktop computer support to faculty and staff across the college. Learn more about what services we provide.

LSA Faculty, Lab, & Research Websites (FLR)

LSA IT, in partnership with LSA Web Services, developed a service that allows faculty members at U-M, labs, minor programs, and other areas of LSA to develop an easily editable, U-M branded website.

LSA Field IT Equipment Evaluation and Demonstration Program

Mobile hardware and software for your field work, whether it is using GIS, gathering data outdoors, conducting door-to-door surveys, or visiting archives. Researchers can borrow and evaluate state-of-the-art IT solutions, as well as receive guidance on best-practices; a try-before-you-buy approach.

LSA Geographic Information System (GIS) Consulting

LSA IT Geographic Information System (GIS) consultants assist with making maps, geospatial analysis, interactive web mapping, mobile GIS, and incorporating GIS in your teaching and research. We offer a variety of GIS workshops, which can be tailored to your course's or research group's specific domain and needs. We can also help you leverage GIS resources, such as the LSA Enterprise GIS Service.

LSA High Performance Computing

LSA IT Advocacy and Research Support staff provide help utilizing campus-wide and local cluster computing resources for research, including training classes and workshops for the entire U-M community.

LSA Home (H:) and Shared Group (S:) Directories

LSA IT provides a home directory (automatically mounted as H: on Windows) and a group directory (automatically mounted as S: on Windows) to all of its faculty and staff.

LSA Research Programming & Applications

LSA Technology Services Research Support staff are happy to provide custom IT design and development resources to support research activities.

LSA Research Storage

LSA IT has partnered with ITS to offer up to two terabytes (2 TB) of storage to LSA faculty, LSA lecturers, and LSA GSRA/GSRI without cost to the individual or department. 

LSA Research Support

LSA Technology Services Research Support staff are happy to provide 4 programs under the "Research Support" service:

  • Data management
  • Device integration
  • Procurement
  • Technology consulting for proposals and grants
LSA Security

LSA IT provides several security services for the College of Literature, Science, and the Arts, including:

  • Audit Logs & Monitoring
  • Education, User Awareness, and Consulting
  • Incident Response
  • Vulnerability Management
LSA Server and Service Monitoring

LSA Technology Services offers server and service monitoring.

LSA Unit Websites

LSA Web Services works with department web communicators to make their websites highly effective channels of communications for constituents, including prospective and current students and their parents, as well as faculty and staff.

LSA Web Hosting Environment (WHE)

LSA's Web Hosting Environment (WHE) offers a commercial type webhosting platform for LSA faculty and staff. This service uses cPanel and is most useful primarily for those technically-inclined users with very specific software needs. 

LSA Windows Web Application Hosting (WWAH)

LSA IT offers Windows web application hosting for applications developed and maintained by MIS as well as by individual units.

Mainstream Storage

Mainstream Storage has been replaced by MiStorage.

MiBackup MiBackup

MiBackup provides automatic, scheduled, remote data backup for files located on servers that are managed by University of Michigan faculty, staff, and students.

Michigan Media

Michigan Media provides videotaping of events, live-streaming, edited marketing videos, general videos and a long list of video services.

Microsoft Azure at U-M

Microsoft Azure offers public cloud computing to the University of Michigan community. The service enables the U-M community to more easily consume public cloud computing, integrates resources on campus, provides consulting services and training, and looks for opportunities to provide shared services using cloud computing.


MiDatabase is a virtual server with a managed database. Supported platforms include Microsoft SQL, MySQL and Oracle. ITS will monitor, patch and back up your database so you can focus on managing your data and applications. Reduce effort and costs as you no longer need to buy and manage your own hardware or software. Flexibility to select the right options for your campus computing needs.


MiDesktop is a virtual desktop hosting environment managed by ITS. The service provides an easy-to-manage VDI platform, which allows simple and secure access to a custom pool of virtual desktops.


MiServer is a virtual server environment managed by ITS. Choose either a Core Server, where you are the system administrator and install all software, or a Managed Server, which allows you to focus on managing applications instead of the operating system. Both options free you from managing physical servers and offer flexibility to select the right options for your campus computing needs.


MiStorage provides U-M faculty, staff and students the ability to store and access data to support applications in a user-friendly, secure and cost-effective environment in order to create, preserve and apply knowledge, art and academic values.

MiVideo MiVideo

MiVideo is a content management service. It helps organize, catalog, share, search, and publish multimedia content. Management consoles make it easy to tag and filter content, as well as control access. MiVideo offers better security than free third-party vendors. Instructors can use MiVideo for free through the Learning Management Systems (Canvas and Blackboard). Departments can purchase the service to support Research and Marketing/Communications efforts.

MiWorkspace MiWorkspace

MiWorkspace is a computing service that provides comprehensive support for U-M faculty and staff’s use of university-owned Windows and Mac computers. It includes desktop support by a campus network of IT professionals, file storage, information security, network connectivity, and secure printing.

Mobile Applications

The Mobile Application Services consist of strategies, methodologies, technologies and tools that facilitate and enable Mobile development across campus. Mobile applications can consist of applications ("apps") that can be deployed to marketplaces like iTunes and Google Play as well as a "mobile view" of a website that lets customers view it on any device.


MPrint is the secure login printing service for U-M faculty, staff, and students to print from any Internet-enabled computer to any networked campus printer. Students are allocated $24 for printing each term and faculty and staff are allocated $3 each term.

MPrint Platform as a Service

MPrint Platform as a Service enables printing from university-owned and personally-owned devices to a broad spectrum of university-owned network printers.


MRequest is the web-based service for tracking and management of customer support. MRequest has customized the FootPrints software for the U-M environment and can further customize this software for customers needs. 

Online Assessment and Surveys

Online Assessment and Surveys provide means to design, execute, and grade assessments to evaluate student progress and competency. These tools may also be used to conduct surveys to collect data in service of a teaching, learning, or research goal.

Podcasting Media Distribution

Podcasting Media Distribution is a collection of technologies which provide the ability to distribute audio and video podcasts or media via iTunesU and CTools sites. This service is subject to data retention policies.

Poster Printing

LSA IT provides at-cost poster printing, ideal for banners, signs, posters, and displays, to students, faculty, and staff in LSA.

Research Administration Application Services

The Research Administration Application Services consist of technologies and tools which support the business services used to manage the University’s research enterprise. Services are provided using a vendor-licensed software platform that is heavily configured to the specific needs of the University. Collectively, this suite of web-based applications is known as eResearch.


LSA IT administers the U-M SharePoint Portal, which has been provided to faculty and staff of the University of Michigan to better facilitate collaboration on administrative tasks through easy and convenient sharing of documentation, calendar information and tasks.

Standard Ethernet

Wired ethernet service will be available at data outlets in offices, classrooms, lab spaces, and other areas as necessary.  The in-building network will connect to the campus backbone network at 1Gbps or higher.

Student Administration Application Services

The Student Administration (SA) Application Services consist of technologies and tools which support the administrative services used to manage student information and the related administrative detail that helps to maintain teaching and learning at U-M.

Teaching Evaluations

Teaching Evaluations allow anonymous evaluation of courses by students. Evaluation questionnaires are provided to students on a scheduled basis. The results are collected and reported to the appropriate departments or units.


ITS delivers television content to campus buildings, residence halls, and the Northwood Community Apartments.


Textbook services provides links between CTools and the official textbook selection data stored in the central U-M administrative system. It also provides a tool for students to advertise their used textbooks for sale to other students.

Turbo Research Storage

Turbo Research Storage offers scalable storage to U-M researchers. The service provides NFSv3 and NFSv4 access. Turbo offers two security levels, one for some types of sensitive data, and one for non-sensitive data. Performance is intended to be sufficient for both IO operations and bulk file access.

U-M Box

U-M Box is a cloud based solution that allows you to share files with people inside and outside the University. It includes version control, online comments, assigning tasks, integration with Microsoft Office products, and email integration. You can also use Box Sync to back up local files on your computer to the cloud, allowing access from other computers and mobile devices.

U-M Google

U-M Google is a software bundle that includes the core Google Apps of Email, Calendar, Docs, Sites, Contacts, and Chat as well as over 40 other apps designed to improve collaboration.

Value Storage

Value Storage has been replaced by MiStorage.

Videoconferencing Room Systems

ITS provides consultation, equipment, installation, training, and ongoing support for videoconferencing room systems.

Voice Services

The University of Michigan telephone infrastructure provides traditional telephone lines and voice services to customers on the Ann Arbor, Dearborn and Flint campuses. Specialized service options are available to non-UM facilities. In addition to the telephone services, a variety of companion services such voicemail, contact centers and conference calling are offered.


Voice over Internet Protocol (VOIP) supports wired and wireless IP phones, softphones, analog phones, fax machines, overhead paging systems, and emergency phones. Individual, group, and Contact Center IP Voice Services are available. 

Web Application Hosting

Web Application Hosting is an easy to use Web service that provides campus users access to their own Web applications without needing to download, install, and maintain additional hardware and software.


WiFi service will be available in many, but not all, in-building networks across campus. In those places where ITS manages and maintains this service it will appear as MWireless and MGuest when browsing for WiFi networks.

Windows Platform as a Service

Windows Platform as a Service provides a cost-effective Windows management solution that enables units to deliver consistently configured workstations in a zero or light-touch operational model.