University Business Services

Service Name Related Categories
Analytics and BI

The Analytics and BI Services consist of strategies, technologies and tools that support analytic capabilities including basic reporting, ad-hoc query, dashboards and predictive analytics. Analytics is the discovery and communication of meaningful patterns in data. Services are provided mainly by the business intelligence (BI) tool called Business Objects and a dashboard called MReports.

Development / Alumni Application Services

The Development/Alumni Application Service consists of tools which support the business services used to manage the University’s fundraising activities. Services are provided using an enterprise customer relationship management (CRM) tool. The CRM tool is called Donor and Alumni Relationship Tool (DART), and is accessible via Wolverine Access.

Digital Signage Digital Signage

Digital Signage offers high-impact visible communication to anyone in U-M buildings and public areas on the U-M Campus.

Enterprise Data Services

Enterprise Data Services is a group of services that capture, store, move, integrate, or supply data. These capabilities are used both internally to ITS and elsewhere in the University community. One group of features is comprised of data sets in the Enterprise Data Warehouse. Another group of features are methods of combining enterprise data with local or unit data.

Financial Application Services

The Financial Application Services consist of technologies and tools which support the business services used to manage the University’s financial and physical resources.

Human Resources Application Services

The Human Resources (HR) Application Services consist of technologies and tools which support the administrative services used to manage employee information at U-M.

Identity and Access Management

ITS Identity and Access Management (IAM) services provide members of the U-M community with an online identity and appropriate access to U-M computing resources and data, which can vary based on the individual's role or status.

Imaging Services

The Imaging/Scanning service provides a secure enterprise scanning application that enables the user to efficiently capture and organize images of paper documents or born-digital documents, retrieve those documents securely, and instantly access them using a web or client interface. Users may choose to leverage the central scanning service or setup unit-level self-scanning implementation.

Inventory Application Service

The Inventory Application Service consists of technologies and tools which support the business services used to manage the products acquired through Supply Chain for the university. Inventory Application Service is a flexible, comprehensive inventory management system that enables increased inventory accuracy and customer service levels while reducing costs and inventory write-offs.

LSA Management Information Systems (MIS)

The Management Information Systems team develops and maintains administrative information systems on behalf of the College and its departments. Additionally, MIS staff perform ad hoc administrative data retrieval and analysis for LSA departments and for the Dean's Office. 

LSA Network Consulting

LSA IT can work with you and ITS to evaluate your current environment, identify IT requirements for new ones, and coordinate with the relevant U-M partners to improve your networking and IT.

LSA Unit Websites

LSA Web Services and Development, Marketing & Communications work with department web communicators to make their websites highly effective channels of communications for constituents, including prospective and current students and their parents, as well as faculty and staff.

LSA Web Hosting Environment (WHE)

LSA's Web Hosting Environment (WHE) offers a commercial type webhosting platform for LSA faculty and staff. This service uses cPanel and is most useful primarily for those technically-inclined users with very specific software needs. 

LSA Windows Web Application Hosting (WWAH)

LSA IT offers Windows web application hosting for applications developed and maintained by MIS as well as by individual units.

Research Administration Application Services

The Research Administration Application Services consist of technologies and tools which support the business services used to manage the University’s research enterprise. Services are provided using a vendor-licensed software platform that is heavily configured to the specific needs of the University. Collectively, this suite of web-based applications is known as eResearch.

Research HPC

Flux is the first university-wide, shared computational discovery or high-performance computing (HPC) service. It is designed to support both compute- and data-intensive research. Instead of the common practice of researchers owning the equipment, Flux uses an allocation approach that enables researchers to have faster access to HPC services.

Server and Service Monitoring

LSA IT offers server and service monitoring with several solutions designed to meet your needs.

SharePoint

LSA IT administers the U-M SharePoint Portal, which has been provided to faculty and staff of the University of Michigan to better facilitate collaboration on administrative tasks through easy and convenient sharing of documentation, calendar information and tasks.

Student Administration Application Services

The Student Administration (SA) Application Services consist of technologies and tools which support the administrative services used to manage student information and the related administrative detail that helps to maintain teaching and learning at U-M.

Teaching Evaluations

Teaching Evaluations allow anonymous evaluation of courses by students. Evaluation questionnaires are provided to students on a scheduled basis. The results are collected and reported to the appropriate departments or units.