Software Services

Service Name Related Categories
IT Service Provider Toolkit

The IT Service Provider Toolkit (Base Package) allows university organizations and their IT professionals to manage IT-related support tickets in a straight-forward way while taking advantage of a powerful platform like ServiceLink that drives information sharing and collaboration. This service is currently being made available as part of the MiWorkpace effort.  

LSA ArcGIS Enterprise Service

The ArcGIS Enterprise Service provides members of LSA with access to enterprise-level data collaboration, sharing, and management features. The service supports enterprise geodatabases, web services, and distributed geoprocessing or geoanalytics.

LSA Desktop Support

LSA IT has several teams who provide desktop computer support to faculty and staff across the college. Learn more about what services we provide.

LSA Management Information Systems (MIS)

The Management Information Systems team develops and maintains administrative information systems on behalf of the College and its departments. Additionally, MIS staff perform ad hoc administrative data retrieval and analysis for LSA departments and for the Dean's Office. 

LSA Research Programming & Applications

LSA IT Advocacy and Research Support staff are happy to provide custom IT design and development resources to support research activities.

LSA Research Support

LSA IT Advocacy and Research Support staff are happy to provide 4 programs under the "Research Support" service:

  • Data management
  • Device integration
  • Procurement
  • Technology consulting for proposals and grants
MiDesktop

MiDesktop is a virtual desktop hosting environment managed by ITS. The service provides an easy-to-manage VDI platform, which allows simple and secure access to a custom pool of virtual desktops.

MiWorkspace MiWorkspace

MiWorkspace is a computing service that provides comprehensive support for U-M faculty and staff’s use of university-owned Windows and Mac computers. It includes desktop support by a campus network of IT professionals, file storage, information security, network connectivity, and secure printing.

MRequest

MRequest is the web-based service for tracking and management of customer support. MRequest has customized the FootPrints software for the U-M environment and can further customize this software for customers needs.