Services For Staff

Service Namesort ascending Related Categories
Wi-Fi

WiFi service will be available in many, but not all, in-building networks across campus. In those places where ITS manages and maintains this service it will appear as MWireless and MGuest when browsing for WiFi networks.

Web Application Hosting

Web Application Hosting is an easy to use Web service that provides campus users access to their own Web applications without needing to download, install, and maintain additional hardware and software.

VoIP

Voice over Internet Protocol (VOIP) supports wired and wireless IP phones, softphones, analog phones, fax machines, overhead paging systems, and emergency phones. Individual, group, and Contact Center IP Voice Services are available. 

Voice Services

The University of Michigan telephone infrastructure provides traditional telephone lines and voice services to customers on the Ann Arbor, Dearborn and Flint campuses. Specialized service options are available to non-UM facilities. In addition to the telephone services, a variety of companion services such voicemail, contact centers and conference calling are offered.

U-M Google

U-M Google is a software bundle that includes the core Google Apps of Email, Calendar, Docs, Sites, Contacts, and Chat as well as over 40 other apps designed to improve collaboration.

U-M Box

U-M Box is a cloud based solution that allows you to share files with people inside and outside the University. It includes version control, online comments, assigning tasks, integration with Microsoft Office products, and email integration. You can also use Box Sync to back up local files on your computer to the cloud, allowing access from other computers and mobile devices.

Television

ITS delivers television content to campus buildings, residence halls, and the Northwood Community Apartments.

Student Administration Application Services

The Student Administration (SA) Application Services consist of technologies and tools which support the administrative services used to manage student information and the related administrative detail that helps to maintain teaching and learning at U-M.

SharePoint

LSA IT administers the U-M SharePoint Portal, which has been provided to faculty and staff of the University of Michigan to better facilitate collaboration on administrative tasks through easy and convenient sharing of documentation, calendar information and tasks.

Research Administration Application Services

The Research Administration Application Services consist of technologies and tools which support the business services used to manage the University’s research enterprise. Services are provided using a vendor-licensed software platform that is heavily configured to the specific needs of the University. Collectively, this suite of web-based applications is known as eResearch.

Poster Printing

LSA IT provides at-cost poster printing, ideal for banners, signs, posters, and displays, to students, faculty, and staff in LSA.

MPrint

MPrint is the secure login printing service for U-M faculty, staff, and students to print from any Internet-enabled computer to any networked campus printer. Students are allocated $24 for printing each term and faculty and staff are allocated $3 each term.

Mobile Applications

The Mobile Application Services consist of strategies, methodologies, technologies and tools that facilitate and enable Mobile development across campus. Mobile applications can consist of applications ("apps") that can be deployed to marketplaces like iTunes and Google Play as well as a "mobile view" of a website that lets customers view it on any device.

MiWorkspace MiWorkspace

MiWorkspace is a computing service that provides comprehensive support for U-M faculty and staff’s use of university-owned Windows and Mac computers. It includes desktop support by a campus network of IT professionals, file storage, information security, network connectivity, and secure printing.

MiVideo MiVideo

MiVideo is a content management service. It helps organize, catalog, share, search, and publish multimedia content. Management consoles make it easy to tag and filter content, as well as control access. MiVideo offers better security than free third-party vendors. Instructors can use MiVideo for free through the Learning Management Systems (Canvas and Blackboard). Departments can purchase the service to support Research and Marketing/Communications efforts.

MiStorage

MiStorage provides U-M faculty, staff and students the ability to store and access data to support applications in a user-friendly, secure and cost-effective environment in order to create, preserve and apply knowledge, art and academic values.

Note: Sensitive data is only approved for use with MiStorage CIFS. (More on CIFS & NFSv3)

MiServer

MiServer is a virtual server environment managed by ITS. Choose either a Core Server, where you are the system administrator and install all software, or a Managed Server, which allows you to focus on managing applications instead of the operating system. Both options free you from managing physical servers and offer flexibility to select the right options for your campus computing needs.

Michigan Media

Michigan Media provides videotaping of events, live-streaming, edited marketing videos, general videos and a long list of video services.

LSA Windows Web Application Hosting (WWAH)

LSA IT offers Windows web application hosting for applications developed and maintained by MIS as well as by individual units.

LSA Web Hosting Environment (WHE)

LSA's Web Hosting Environment (WHE) offers a commercial type webhosting platform for LSA faculty and staff. This service uses cPanel and is most useful primarily for those technically-inclined users with very specific software needs. 

LSA Unit Websites

LSA Web Services and Development, Marketing & Communications work with department web communicators to make their websites highly effective channels of communications for constituents, including prospective and current students and their parents, as well as faculty and staff.

LSA Security

LSA IT provides several security services for the College of Literature, Science, and the Arts, including:

  • Audit Logs & Monitoring
  • Education, User Awareness, and Consulting
  • Incident Response
  • Vulnerability Management
LSA Research Support

LSA IT Advocacy and Research Support staff are happy to provide 4 programs under the "Research Support" service:

  • Data management
  • Device integration
  • Procurement
  • Technology consulting for proposals and grants
LSA Research Storage

LSA IT has partnered with ITS to offer up to two terabytes (2 TB) of storage to LSA faculty, LSA lecturers, and LSA GSRA/GSRI without cost to the individual or department. 

LSA Research and Instrumentation Computer Backups with Acronis

Acronis provides a central backup repository for research and instrumentation computers running Windows 2000, XP, Vista, 7 and 8. Linux and Mac OS X based workstations are not eligible at this time. The service offers a disaster-recovery/bare-metal restore when standard file-based backup is not adequate enough for the workstation used to manage the instrument.

LSA Network Consulting

LSA IT can work with you and ITS to evaluate your current environment, identify IT requirements for new ones, and coordinate with the relevant U-M partners to improve your networking and IT.

LSA Management Information Systems (MIS)

The Management Information Systems team develops and maintains administrative information systems on behalf of the College and its departments. Additionally, MIS staff perform ad hoc administrative data retrieval and analysis for LSA departments and for the Dean's Office. 

LSA Home (H:) and Shared Group (S:) Directories

LSA IT provides a home directory (automatically mounted as H: on Windows) and a group directory (automatically mounted as S: on Windows) to all of its faculty and staff.

LSA High Performance Computing

LSA IT Advocacy and Research Support staff provide help utilizing campus-wide and local cluster computing resources for research, including training classes and workshops for the entire U-M community.

LSA Geographic Information System (GIS) Consulting

LSA IT Geographic Information System (GIS) consultants assist with making maps, geospatial analysis, interactive web mapping, mobile GIS, and incorporating GIS in your teaching and research. We offer a variety of GIS workshops, which can be tailored to your course's or research group's specific domain and needs. We can also help you leverage GIS resources, such as the LSA Enterprise GIS Service.

LSA Field IT Equipment Evaluation and Demonstration Program

Mobile hardware and software for your field work, whether it is using GIS, gathering data outdoors, conducting door-to-door surveys, or visiting archives. Researchers can borrow and evaluate state-of-the-art IT solutions, as well as receive guidance on best-practices; a try-before-you-buy approach.

LSA Faculty, Lab, & Research Websites (FLR)

LSA IT, in partnership with LSA Web Services, developed a service that allows faculty members at U-M, labs, minor programs, and other areas of LSA to develop an easily editable, U-M branded website.

LSA Desktop Support

LSA IT has several teams who provide desktop computer support to faculty and staff across the college. Learn more about what services we provide.

LSA Desktop Backup with CrashPlan

LSA provides accounts on the ITS Desktop Backup service (CrashPlan) free of charge to LSA faculty, staff, graduate student instructors (GSI), and graduate student research assistants (GSRA) using university-owned equipment. CrashPlan is used to automatically back-up, and make available for restore, critical data stored on personal computers that isn't stored elsewhere.

LSA ArcGIS Enterprise Service

The ArcGIS Enterprise Service provides members of LSA with access to enterprise-level data collaboration, sharing, and management features. The service supports enterprise geodatabases, web services, and distributed geoprocessing or geoanalytics.

LSA Advocacy

Advocates act as consultants in LSA departments to support the technology needs of faculty, staff and students. An LSA IT Advocate provides:

  • Personal attention to and focus on a specific departments’ IT needs.
  • Help navigating the IT landscape.
  • Shepherding of IT solutions that address their technology needs.
Live Event Streaming

ITS' video streaming service broadcasts campus events in real time to viewers on campus and across the globe. The video content can be viewed live or at a later time from a storage archive of your choice. ITS will work with your video production team to arrange a live stream that’s right for the event and your audience.

Inventory Application Service

The Inventory Application Service consists of technologies and tools which support the business services used to manage the products acquired through Supply Chain for the university. Inventory Application Service is a flexible, comprehensive inventory management system that enables increased inventory accuracy and customer service levels while reducing costs and inventory write-offs.

Imaging Services

The Imaging/Scanning service provides a secure enterprise scanning application that enables the user to efficiently capture and organize images of paper documents or born-digital documents, retrieve those documents securely, and instantly access them using a web or client interface. Users may choose to leverage the central scanning service or setup unit-level self-scanning implementation.

Identity and Access Management

ITS Identity and Access Management (IAM) services provide members of the U-M community with an online identity and appropriate access to U-M computing resources and data, which can vary based on the individual's role or status.

Human Resources Application Services

The Human Resources (HR) Application Services consist of technologies and tools which support the administrative services used to manage employee information at U-M.

Financial Application Services

The Financial Application Services consist of technologies and tools which support the business services used to manage the University’s financial and physical resources.

FileMaker

LSA IT provides FileMaker Server database hosting for LSA-affiliated faculty, staff, and units.

Exchange Email & Calendar

ITS Exchange is an email and calendaring service provided to members of the campus community for email accounts that contain or receive regulated data. The service provides a secure, robust and reliable platform for Exchange services.

Enterprise Portals & Websites

The Enterprise Portals/B&F Websites Services consist of technologies that support Business and Finance and ITS departments and services. Services are provided using open source web management tools, along with custom and vendor-supported applications and content management tools. Enterprise Portals exist as a launching point for central administrative systems and IT services.

Enterprise Data Services

Enterprise Data Services is a group of services that capture, store, move, integrate, or supply data. These capabilities are used both internally to ITS and elsewhere in the University community. One group of features is comprised of data sets in the Enterprise Data Warehouse. Another group of features are methods of combining enterprise data with local or unit data.

Digital Signage Digital Signage

Digital Signage offers high-impact visible communication to anyone in U-M buildings and public areas on the U-M Campus.

Development / Alumni Application Services

The Development/Alumni Application Service consists of tools which support the business services used to manage the University’s fundraising activities. Services are provided using an enterprise customer relationship management (CRM) tool. The CRM tool is called Donor and Alumni Relationship Tool (DART), and is accessible via Wolverine Access.

Desktop Backup

The ITS Desktop Backup service takes an easy to use and feature­-full commercial backup system and integrates U-M passwords, ShortCode billing and enhanced security to protect all types of data, including sensitive data. Use a web browser to access and restore files, retain an unlimited number of file versions and get support from local IT support staff and ITS Desktop Backup experts.

Data Concierge

The Data Concierge service pilot will enable users to request and obtain administrative and learning management data (FIN, HR, Research, Student, Development, Learning Management, etc.) in a consistent, timely, and secure manner in close collaboration with data owners and subject matter experts. Information Quest (IQ) will leverage and complement existing successful data request processes and make them more consistent and transparent.

For questions or assistance related to this service please contact IQ.

CTools Project Sites

CTools project sites are multipurpose and can be used to facilitate collaboration between researchers or student teams, or by staff to support business processes.

CTools Course Sites

CTools course sites provide a set of tools that allow faculty to communicate class requirements, share documents, manage assignments, assess student performance, distribute grades and more. Course sites can be linked to official U-M course rosters so that site access is automatically managed based on course enrollment.

Contact Center

The Contact Center allows a department to handle a large volume of telephone calls in an efficient and effective manner by directing incoming calls to an available agent. A customer contact center is designed for work groups or departments, such as help desks, registrar's office, admissions office, reservation desks, customer service, ticket sales, or desktop support.

Analytics and BI

The Analytics and BI Services consist of strategies, technologies and tools that support analytic capabilities including basic reporting, ad hoc query, dashboards and predictive analytics. Analytics is the discovery and communication of meaningful patterns in data. Services are provided mainly by the business intelligence (BI) tool called BusinessObjects and a dashboard called M-Reports.

AFS

Also known at U-M as Institutional File System (IFS) or MFile, the Andrew File System (AFS) is a central file storage, sharing, and retrieval system that you can access from Mac, Windows, and Unix computers. AFS eliminates the need to carry flash drives or other external storage mediums.

3D Printing

LSA IT provides access to 3D extrusion printers capable of printing objects up to 10 inches square in layers as thin as 100 microns and uses either ABS or PLA material. This service is free to faculty, staff, and students. You are responsible for obtaining and providing your own print material cartridge and USB key; we simply supply the time and the 3D printer to help you.