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The Contact Center allows a department to handle a large volume of telephone calls in an efficient and effective manner by directing incoming calls to an available agent. A customer contact center is designed for work groups or departments, such as help desks, registrar's office, admissions office, reservation desks, customer service, ticket sales, or desktop support.
The University of Michigan telephone infrastructure provides traditional telephone lines and voice services to customers on the Ann Arbor, Dearborn and Flint campuses. Specialized service options are available to non-UM facilities. In addition to the telephone services, a variety of companion services such voicemail, contact centers and conference calling are offered.
Voice over Internet Protocol (VOIP) supports wired and wireless IP phones, softphones, analog phones, fax machines, overhead paging systems, and emergency phones. Individual, group, and Contact Center IP Voice Services are available.
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